Terms of Service

1. Laundry service

• Service area. Doorstep pickup and delivery are available within Varanasi city.
• Booking. You can book on our website, on WhatsApp or at our shop. A booking is confirmed when we confirm the pickup slot on WhatsApp.
• Counting and tagging. Items are counted and tagged at pickup or at the counter, and listed on your bill. Please check the count on your bill; the bill is the record of what we received.
• Delivery time. Most orders are delivered within about 4 days of pickup and heavy items within about 7 days. Urgent service, where offered, may carry an extra charge shown on your bill. Delivery dates are estimates; if an order is delayed we will tell you the new date on WhatsApp.
• Partial delivery. We may deliver part of an order when some items are ready earlier; the remaining items stay listed as pending.
• Cancellation. You may cancel free of charge before pickup. After processing has started, charges apply for work already done.

2. Garment care and liability

• Please empty all pockets. We are not responsible for money, jewellery or other items left inside garments.
• Tell us about delicate, expensive or designer items, and any existing damage, at the time of booking. We may decline items we cannot safely clean or ask you to accept the risk in writing.
• We follow care labels and suitable methods for each fabric. We are not responsible for colour bleeding, shrinkage, or damage to weak or aged fabric, prints, buttons, zips, embroidery or embellishments that occurs despite normal care, or for stains that cannot be removed.
• Please check your clothes at delivery. Report any complaint within 24 hours of delivery, with the bill, so we can inspect the item.
• If we are responsible for loss or damage, our compensation is limited to 10 times the service charge for that item, unless a different amount was agreed in writing before service.
• Clothes not collected or accepted within 30 days of the delivery date are not our responsibility.

These points are also printed on your bill. If a term on your bill differs from this page, the term on your bill applies to that order.

3. Prices and payment

• Prices follow our current rate list shown on our website and shared on WhatsApp. Kilogram-based services are charged by weight. Some items may be quoted after inspection.
• Your bill shows the total, any discount, advance paid and balance due. You can pay by UPI using the payment link or QR we share, or in cash at delivery.
• Any unpaid balance from earlier orders may be shown on a new bill and must be settled before or at delivery.

4. WhatsApp communication

By giving us your mobile number you agree to receive messages about your orders on WhatsApp, including bills, status updates, delays, payment receipts and a feedback request. Replies may come from our AI assistant or from our team; the assistant can make mistakes, and our bill and our team's written confirmation prevail over any assistant reply. Reply STOP to stop promotional messages.

5. Kwik Klin CRM (for laundry businesses)

• Accounts. You must give accurate business details and keep your login details and your staff's access secure. You are responsible for activity under your account.
• Trial and plans. New accounts get a 7-day free trial. After the trial, continued use requires a paid plan. Plan features, limits and prices are shown on our pricing page and exclude GST. A one-time setup fee may apply.
• Billing periods. Plans are billed for the period you choose (for example 1, 3, 6 or 12 months) and are payable in advance. Refund requests are reviewed case by case, and any refund required by law is honoured.
• Non-payment. If a subscription is not renewed, the account first becomes read-only and may later be locked. Your data is kept safe, and full access returns when payment is made.
• Your data. You own the data you put into the CRM about your customers and staff, and you are responsible for having the right to use it, including obtaining consent to message your customers. We process it only to provide the service, as described in our Privacy Policy.
• WhatsApp, Instagram and Google. Connections to these platforms are set up by our team. You must follow Meta's WhatsApp Business policies, Instagram's terms and Google's terms. Message delivery, template approval and platform limits are controlled by those platforms, and charges they apply are separate.
• Acceptable use. You must not use the CRM to send spam, unlawful or misleading content, to message people who have opted out, or to attempt to access other businesses' data or disrupt the service.
• Availability. We work to keep the service available and backed up, but do not guarantee uninterrupted service. We may carry out maintenance and updates.
• Termination. You may stop using the CRM at any time. We may suspend or close accounts that breach these terms. After closure, you can request an export of your data within a reasonable period, after which it is deleted.

6. Franchise enquiries

Information on our website about franchises is for general interest only and is not an offer. Any franchise is subject to a separate written agreement.

7. Using our website

The Kwik Klin name, logo, website content and software belong to us. You may not copy, scrape or reuse them for commercial purposes without our written permission. Reviews shown on our website come from Google and belong to their authors.

8. Limitation of liability

To the extent permitted by law, Kwik Klin is not liable for indirect or consequential losses, such as loss of business or profits. For the laundry service, our total liability for an order is limited as described in section 2. For the CRM, our total liability in any 12-month period is limited to the subscription fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

These terms are governed by the laws of India. Courts at Varanasi, Uttar Pradesh have jurisdiction over disputes, without affecting any consumer rights you have under the Consumer Protection Act, 2019.

10. Changes

We may update these terms. The "Last updated" date above shows the latest version. Continuing to use our services after an update means you accept the updated terms.